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problem. in downloading my PDF

  • May 23, 2025
  • 1 reply
  • 55 views
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Hello, Today I tried to download one PDF couldnt tried to open with CROME also had the same issue I was able to download all the PDF tell Today apprciate your help

    1 reply

    Forum|alt.badge.img

    Hi Qussay, 

    Welcome to Box Community and glad to help! 

    If you are encountering problems downloading files from your Box account, we recommend you try, 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. If possible, Test using both Ethernet and Wi-Fi connections. Wi-Fi is typically slower than an Ethernet connection. Increased distance from your router can further decrease your speeds. If there are walls or other obstructions between you and your router, this could cause your internet speed to decrease.
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Hope it helps! 

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