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Question

Preview works for only some files on my box account

  • May 22, 2025
  • 1 reply
  • 11 views

Forum|alt.badge.img

Hi I am new to box but I am having trouble with the file preview options. It only works for some files and not others is there a setting that I need to change. 

 

Thank you

1 reply

Forum|alt.badge.img

Hi there, 

Welcome to the Box Community! 

For me to check, may I please have the following: 

  • Screenshot of what it looks like when you access the file?
  • Are you the owner of the file you're trying to preview?
  • Does it happen to all the file type?

Looking forward in assisting you.