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Question

Preview not loading on multiple docs, tried everything

  • May 23, 2025
  • 2 replies
  • 13 views

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The following docs are not loading in Box no matter what I do:

https://inbackbonemedia.app.box.com/file/1395322486912

https://inbackbonemedia.app.box.com/file/1412714895623

 

Can you help?

2 replies

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Hi Andrea,

Welcome to Box Community and glad to assist! 

Seems that you'll need assistance from Product Support regarding content preview. Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!


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I am having this same problem! Unacceptable! Please help.