Skip to main content
Question

Preview does not load and file(s) cannot be downloaded

  • May 27, 2025
  • 1 reply
  • 9 views

Forum|alt.badge.img

I'm unable to access and/or download any of the files on my Box account. 

1 reply

Forum|alt.badge.img
  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Megan, 

Welcome to Box Community and glad to help!

It seems that your folders are all shared folders. Can you verify  your permission in those folders? 

Thanks for posting!