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Question

PowerPoints Not Opening In PowerPoint Online

  • May 27, 2025
  • 3 replies
  • 26 views

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I've been messing with a couple of PPTX files, and I cannot seem to get them to open in the Online format; only the Desktop app seems to work. I tried creating a PowerPoint in Box, but it redirected me to the Desktop app, and when I saved it (a place PowerPoint deck), I still could not open it via Box's Online option.

Has anyone else experienced this lately?

3 replies

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We are also experiencing this exact same issue as well. Please assist Box Support.


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YES!

Box acknowledged this issue on their status page this morning

https://status.box.com/incidents/9xtvbwvzssww


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Hi Evan, 

Welcome to Box Community!

We appreciate you raising this issue to us, and our engineering team is currently aware of this situation. While they are working on a fix for this issue, please subscribe to our updates here status.box.com for more information on our team's progress.

Appreciate your patience and thanks for your help!