Skip to main content
Question

PowerPoints Not Opening In PowerPoint Online

  • May 27, 2025
  • 3 replies
  • 18 views

Forum|alt.badge.img

I've been messing with a couple of PPTX files, and I cannot seem to get them to open in the Online format; only the Desktop app seems to work. I tried creating a PowerPoint in Box, but it redirected me to the Desktop app, and when I saved it (a place PowerPoint deck), I still could not open it via Box's Online option.

Has anyone else experienced this lately?

3 replies

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

We are also experiencing this exact same issue as well. Please assist Box Support.


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

YES!

Box acknowledged this issue on their status page this morning

https://status.box.com/incidents/9xtvbwvzssww


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Evan, 

Welcome to Box Community!

We appreciate you raising this issue to us, and our engineering team is currently aware of this situation. While they are working on a fix for this issue, please subscribe to our updates here status.box.com for more information on our team's progress.

Appreciate your patience and thanks for your help!