Skip to main content
Question

Powerpoint Save Error

  • May 22, 2025
  • 18 replies
  • 76 views
C
Forum|alt.badge.img

I am using Box drive (viz. the mounted version) and I have no problem editing and saving word documents, excel spreadsheets, ai files, jpegs, etc. I can create a new powerpoint file and save it. But if I open an existing powerpoint file, modify it, and try to save, there is a pause and

 

"The file cannot be saved right now because the file is loaded by another user at the moment. You can wait a few moments and try the save again, or you can cancel this save and resave using a different file name."

 

This error appears. This happens 100% of the time for powerpoint files and 0% of the time for any other file type. 

 

Thoughts? Solutions?

 

Operating system: high seirra 10.13.2

Pptx version: Pptx for Mac: 15.41

Box Drive: Version 1.7.199

    18 replies

    C
    Forum|alt.badge.img

    I'm dumb. The February 10th office update fixed the issue.

    C
    Forum|alt.badge.img

    Not dumb at all. You saved my day.

    C
    Forum|alt.badge.img

    Hello Box Product Support. The same issue occurs again. Basically need to reboot my laptop or close box drive and then I'm good for a few saves again. The issue happens on a daily basis though. And again, only with PPT files.

    I'm on Version 2.17.176
    MacOS Catalina, version 10.15.7 (19H2)

    Best regards,
    Christophe

    C
    Forum|alt.badge.img

    Same here, I just have to keep have to save as a new file every time I make changes to voice rebooting.

     

    C
    Forum|alt.badge.img

    Same here

    C
    Forum|alt.badge.img

    Got the very same issue than you Christophe Brock since a few days ago

    Im running

    Box 2.18.117

    MacOSCatalina 10.15.7  (19H2)

    Does any box support staff actually read this?

     

     

    C
    Forum|alt.badge.img

    Same here. Still having the issue. My Box and MacOS are:

    macOS 10.15.7 (19H2), Box 2.18.117 (same than Eric).

     

    C
    Forum|alt.badge.img

    Same here. It worked OK until few days ago, and now fails 100% of the times.

    C
    Forum|alt.badge.img

    I wrote to Box Product Support reporting this. I will let you know if I get any answer...

    C
    Forum|alt.badge.img

    FYI, I'm also in contact with them (already quite a few back and forward emails). They seem very reactive and are investigating the issue. I will also keep you posted in this thread when I have more news on a solution.

    C
    Forum|alt.badge.img

    Was happening last week, stopped for a few days, and then came back again. It's also happening with keynote files/autosave as well. Reaching out to support to add their troubleshooting data.

    C
    Forum|alt.badge.img

    FYI, I was able to solve it by by logging out and then back in of the Box Drive before working on a PowerPoint files (suggested by box tech support)

    C
    Forum|alt.badge.img

    Seconding Gabriel's fix. I logged out of the box drive app, and re-logged in and have not had any save issues so far. 

    Same versions as well, macOS 10.15.7 (19H2), Box 2.18.117. Which have both been updated within the last two weeks before the issue began.

    Hopefully the force re-login fix will stick. Thanks for sharing G!

    C
    Forum|alt.badge.img

    Logging out and logging in did fix it for typically a week on my end. After a long chat with customer support, this is the latest

    ---------

    Hi Christophe,

    After consulting with engineering on this, they confirmed that in the past when users have faced this issue, it has always fixed itself when updating Microsoft PowerPoint to a new version. Can you confirm if the application on the affected machine has been updated to 16.43? Can you send over a screenshot for confirmation? 

    Since the error is being thrown by PowerPoint, if the issue persists you may want to reach out to Microsoft for further troubleshooting since the fix will likely lie on their end.

    Best,

    Adam
    Box Product Support
    Specialization: Desktop Client and Mobile Applications
    Community and Knowledge Base: https://support.box.com

    --------

    I have now upgraded to big sur, and my PPT version is indeed 16.43, have not faced any issue so far. Fingers crossed it's actually resolved now...

    C
    Forum|alt.badge.img

    I had this same issue today using:

    • macOS Catalina 10.15.7 (19H15)
    • Box Drive version 2.19.294
    • PowerPoint 16.45.21011103

    For anyone who gets to this point and needs a work around:

    • I was able to Save As my file to my Desktop (anywhere else outside of the Box Drive works too) in order to avoid losing my changes
    • Used the same temporary workaround as the other users above: Quit Box Drive and reopen the application
    C
    Forum|alt.badge.img

    FYI - If that fix doesn't stick - I just gave up using box drive and switched over to box sync. Powerpoint, Keynote, and Photoshop were having this issue saving to a location in box drive. Haven't had that issue since (knock on wood.)

    C
    Forum|alt.badge.img

    I have the same problem on MacOS 11.2.2 (Big Sur); Box Drive 2.20.136; MS PowerPoint 16.46

    Open a file and then save with or with any change and get the error.

    I haven't tested quitting Box drive and restarting as I have a lot of offline content, and the Box Drive instructions say that it will remove the local content when you quit the app.

    I can save outside the Box folder and copy back in when I'm finished, but that kinda defeats the point.

    Pretty disappointing... I have been using Box Sync for years without a hitch and forced to move to Box Drive due to my company IT no longer supporting... not happy this is my first experience :(

    C
    Forum|alt.badge.img

    I've had this problem on and off with various Microsoft file types and it always seems to come back to an incompatibility between box drive and a particular version of any MS product.  I was told a while back when having the problem with Word to revert to an earlier version of Word and stop auto-updates. To me that's just useless of Box as their products have to keep pace with things they are integrating with, especially when they are core applications like MS office.

    Terms of ServiceAccessibility statement