Skip to main content
Question

PowerPoint Files Not Opening

  • May 23, 2025
  • 2 replies
  • 14 views

Forum|alt.badge.img

Only for a specific folder, PowerPoint files are not opening. The ppt file is clicked and the ppt does not open. The file opens online but not in File Explorer. The OS is windows 10 and I've uninstalled Box Drive, updated Office 365, renamed the Box File (it's under character count). And other ppt files open, but not for this specific folder. Any thoughts as to what could be the issue? 

2 replies

Forum|alt.badge.img

Hi Julianne, 

Welcome to Box Community and glad to help! 

You have a designated contact that will reach out to Product Support instead. You may go ahead and reach out to your internal helpdesk team so we could assist. 

Thanks for posting! 


Forum|alt.badge.img

Did you ever get an answer to this issue?