PLZ help! limit of 10GB

Hi there, 

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Best,

ha~sorry!!

I've deleted my files but it's said that I've reached my limit of 10GB.

Could anybody please assist and reset that? 

Thanks!

Hi Gallon,

Have you checked out this related article here, this may be related to the issue you encounter? 

• Storage Usage Or File Count In My Account Is Incorrect

The next step will require you to contact Box Support to help you directly and reset your storage count.

I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

Thanks for your patience!