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Question

Please run Storage Usage Script

  • May 23, 2025
  • 1 reply
  • 11 views
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Hello Box Support team,

The storage usage shown on my account is incorrect, can you please execute the script which resolves the underlying issue?

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

 

    1 reply

    C
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    Hi there,

    Welcome to the Box Community!

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. You may refer to this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Let me know if you have any further questions.

    Thanks!

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