Dear support,
Good afternoon. Can you please run the script on my account that gets an updated measurement of the storage being used? It's counting previously-deleted files against my limit. Thank you!
Evan
Question
Please run script to recount storage, thank you!
Hi Evan,
Welcome to the Box Community, I'm happy to help!
The issue that you encounter seems related to what is described in this article:
I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.
Feel free to write back in if you have any questions for me!
Best regards,
Hello,
I have encountered the same problem. Could you please run the script also on my account?
Kind regards
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