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Question

Please reset my account login

  • May 23, 2025
  • 2 replies
  • 93 views
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I can not logon with because it requires another verification and I don't know the 2nd verification code. Please reset my account logon and no need to set the 2nd verification.

    2 replies

    Forum|alt.badge.img

    Hi Kenichi, 

    Welcome to Box Community and glad to help! 

    2FA is not enabled to your account. By any chance, are you receiving a prompt to enable 2FA to access a collaborated folder? 

    Meanwhile, have you gone to use a different browser to log in? 

    We'd love to further assist! 

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    Forum|alt.badge.img

    Hi,

    Sorry but my account is "kyoshida@apptio.com" and tried to logon from different browser (Safari) but got the same error message of the 2nd verification code required. Can you check "kyoshida@apptio.com" and reset the account without 2nd verification? 

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