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Question

Please reset my account login

  • May 23, 2025
  • 2 replies
  • 47 views

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I can not logon with because it requires another verification and I don't know the 2nd verification code. Please reset my account logon and no need to set the 2nd verification.

2 replies

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Hi Kenichi, 

Welcome to Box Community and glad to help! 

2FA is not enabled to your account. By any chance, are you receiving a prompt to enable 2FA to access a collaborated folder? 

Meanwhile, have you gone to use a different browser to log in? 

We'd love to further assist! 


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Hi,

Sorry but my account is "kyoshida@apptio.com" and tried to logon from different browser (Safari) but got the same error message of the 2nd verification code required. Can you check "kyoshida@apptio.com" and reset the account without 2nd verification?