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Question

Please reset File counts - Thanks

  • May 22, 2025
  • 1 reply
  • 63 views
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We have what seems like an empty folder that shows a "184 File count".
Please run the usual reset script on our account, as per article:

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Best Rgds, Dave

    1 reply

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    Hi Dave,

    Welcome to the Box Community! 
     
    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
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