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Question

please help! Urgent

  • October 2, 2026
  • 1 reply
  • 58 views
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My colleagues and I used to share files and documents through Box, but after the migration to SharePoint, we can no longer find any of our old folders or documents.

The SharePoint account currently looks like a brand-new account with no previous files or folders available. Could someone please provide the migration recovery steps or explain how we can locate and restore the files that were previously stored in Box? 

Is there a specific SharePoint site, document library, recycle bin, migration portal, or administrator recovery process we should check?

Any guidance on recovering the migrated folders and documents would be greatly appreciated.

1 reply

Rona Box
  • Community Manager
  • October 13, 2026

Hi ​@Orned1961, 

Welcome to Box Community, and we’re glad to look into your content migration queries! 

 

While the missing items were originated in Box, we don’t have a troubleshooting guide for migrating contents from Box to SharePoint. 

For more context, you might want to share some details on how your migration went through and what method was used to move your Box contents. 

 

We hope to get more information from and thanks for posting!

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