I submitted a request to Box Support and received the following response:
"If you are unable to log in to your account due to a phone number change, loss of a security key, or similar reasons, you will need to contact Box directly, as free accounts do not have an administrator."
I am currently requesting assistance through the Box Community. Is this the correct place to request an MFA reset?
If there is another support channel or form that I should use, could you please provide the appropriate URL?
For reference, I no longer have access to my MFA device, my backup codes are unavailable, and the self-service MFA reset option displays the message: "MFA reset is currently unavailable. Please try again later."
