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Question

Please correct my used storage space

  • May 23, 2025
  • 1 reply
  • 59 views
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I only have 13.7GB of data in my Box account, but Box says I have used 19.4GB of the space!

 

I checked the trash and it was empty. What is the problem? Why it used storage is way off?

    1 reply

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    Hi Fariz,  

    Welcome to Box Community and glad to help! 

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

    Should you experience the same issue in the future, please let us know

    (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect).

    Thanks for posting!

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