Skip to main content
Question

Please check the capacity

  • May 27, 2025
  • 1 reply
  • 7 views

Forum|alt.badge.img
Even if you delete everything, the storage capacity will not decrease.
Please check

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi,

Welcome to the Box community!

Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved after 24 hours, please inform us and we will investigate further.

For reference, you can visit this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect