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Question

Phone Number Changed, can't access 2FA

  • May 22, 2025
  • 4 replies
  • 59 views
C
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My other account has 2FA enabled but I changed my phone number this summer.
It seems my only option is getting support here.

Thank you.

    4 replies

    C
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    Hi there, 

    Welcome to the Box Community!
     
    This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
    C
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    Hello there. i changed my number and contacted you but my problem was not solved. please mail to [personal information--redacted] here.

    C
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    hello!
    same problem, i can't acces 2fa, because i changed my phone numbert.

    so, i can not log in succesfully. please, contact me at my registetred email: [personal information--redacted]

    C
    Forum|alt.badge.img

    hi, I also changed my number to my account, and I can't receive the code for 2FA anymore, please help thanks

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