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Question

Phone Number Changed, can't access 2FA

  • May 23, 2025
  • 2 replies
  • 105 views
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An employee's account has 2FA enabled, but he changed his phone number and can no longer log in.
I would like your support here.

thank you.

    2 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and I'm here to assist! 

    We have created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

    Forum|alt.badge.img

    Hi, I am having the same issue.  I don't see an option to create a case to fix this.  thanks, -Dennis

     

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