Question

Phone Number Changed, can't access 2FA

An employee's account has 2FA enabled, but he changed his phone number and can no longer log in.
I would like your support here.

thank you.

Hi there,

Welcome to Box Community and I'm here to assist!

We have created a new case and a member of our team will contact you through email, please keep an eye out.

Thanks for posting!

Hi, I am having the same issue. I don't see an option to create a case to fix this. thanks, -Dennis

Sign up