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Question

Personal Files missing after upgrading to enterprise license

  • May 22, 2025
  • 3 replies
  • 20 views
C
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Hello,

I upgraded from Personal Pro to a Business Enterprise plan for my company. Now many folders containing personal data have disappeared from the web UI. I can still see them in the desktop sync on my Mac, however.

Some of the folders that were personal, and were shared to others in the Enterprise are now missing from both the Web UI and the Desktop Sync!

How can I do whatever permissions trick has to be done to be able to see them on the web UI? (I don't want them sync to my desktop!) 

Also, what happened to the share links if I had shared those personal file folders with others? Are the people I shared with now unable to see the folders too???

 

Help!

    3 replies

    C
    Forum|alt.badge.img

    Note: I am now seeing some files returning to view, so perhaps it is just a timing thing. I will wait and see if they all come back in a reasonable time.

     

    C
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    Hi David, 

    Welcome to the Box Community!

    Please note that during the upgrade process, Files/folders may not be accessible as your account is in transition 

    Once the transition is completed, your files will show up in your Box account again, I would suggest to giving it 24 hrs to allow the upgrade process to complete.

    Thanks for your participation in the forum!

    Best,

    S
    • Scott Box2025
    • New Participant
    • December 3, 2025

    This is unacceptable!  You MUST notify user during the upgrade process that this will occur.😡

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