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Question

personal Box hijacked my access to enterprise account

  • May 22, 2025
  • 2 replies
  • 71 views
C
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I created a personal Box account today and now I can't get access into my enterprise's account. Every time I load the enterprise link, the personal Box account shows up. Help, please

    2 replies

    C
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    Hi Elizabeth,

    Welcome to the Box Community!
     
    I see that you are on a Personal Box account but if you are unable to access the link through the enterprise account I suggest that you either contact the enterprise Box instance to add you as a managed user or changed the settings for you to access the files.
     
    Best,
    C
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    Thanks. I reached IT support from my enterprise and they came up with a workaround. We deleted the stored password for the personal account and opened each Box account in a separate browser (Google/Edge). 

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