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Question

Personal Account, merged into corporate account, now deactivated.

  • May 23, 2025
  • 1 reply
  • 75 views
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I had a personal account, registered with my work email.   We then set up a test/eval instance of box, and my account was merged with that "corporate" instance.   Now the test/eval has expired and been deactivated, and I can no longer access the files that were with my personal account.    It tells me the account has been deactivated.   How can I get my files back.   PS:  The account I am using to post this problem is not the account affected.

    1 reply

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    Hi J Gramke,

    Welcome to the Box Community! I'm happy to help.

    This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates. Thanks for your patience!

    Best,

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