Skip to main content
Question

PDFs created with indesign showing as zero bytes for other users

  • May 23, 2025
  • 1 reply
  • 73 views
Forum|alt.badge.img

We were having this issue with Google Drive for business a few weeks ago and migrated to Box as we tested and didn't have this issue - now we're seeing it with Box.

If we create a PDF using InDesign, the file shows for the local users who created it, but all other users see the file name but it's size is zero bytes. This is a huge issue for us as a publisher creating PDFs all day.

    1 reply

    Forum|alt.badge.img

    Hi Mark, 

    Welcome to the Box Community, I'm happy to help!

    This would be something Product Support team would like to investigate with you and may require specific account information. I see that you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes!

    Terms of ServiceAccessibility statement