I am currently encountering period of times when the PDF’s won’t load. When I attempt open a PDF the page just spins and spins but doesn’t load. I’ll try to download the file instead, but it says the download is going to take hours. I check my internet speed and it’s anywhere between 30-80Mps download speed. These periods of time last between 10-20 minutes which is a huge issue for me.
Question
PDf will not load
Hi there,
Welcome to the Box Community, I'm happy to help!
To make sure that every angle is checked, can you please try these initial troubleshooting tips:
- Can you try to clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
- Try loading this files in your Box using different browsers
- Connect to a different network and see if it makes any difference.
Please let us know how it goes and if you have any questions!
Best,
I have installed box tools, but when I select to open a pdf in my Adobe DC as an option, the error message says the file has failed to download because I am not the owner of the file, and to contact the owner for permission.
The other option which is just to open with Adobe gets blocked straight away, telling me I don't have permission to complete that task??
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