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Question

PDf will not load

  • May 22, 2025
  • 2 replies
  • 92 views
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 I am currently encountering period of times when the PDF’s won’t load. When I attempt open a PDF the page just spins and spins but doesn’t load. I’ll try to download the file instead, but it says the download is going to take hours. I check my internet speed and it’s anywhere between 30-80Mps download speed. These periods of time last between 10-20 minutes which is a huge issue for me.

    2 replies

    Forum|alt.badge.img

    Hi there,

    Welcome to the Box Community, I'm happy to help!

    To make sure that every angle is checked, can you please try these initial troubleshooting tips:

    • Can you try to clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
    • Try loading this files in your Box using different browsers
    • Connect to a different network and see if it makes any difference.

    Please let us know how it goes and if you have any questions!

    Best,

    Forum|alt.badge.img

    I have installed box tools, but when I select to open a pdf in my Adobe DC as an option, the error message says the file has failed to download because I am not the owner of the file, and to contact the owner for permission.

    The other option which is just to open with Adobe gets blocked straight away, telling me I don't have permission to complete that task??

     

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