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Question

pdf's not viewable online and not downloadable

  • May 23, 2025
  • 2 replies
  • 15 views

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Hello,

never had this before but none of my pdf's will open for viewing. I get a message that they might be secured, which they aren't in any way; as I said before, it always worked. I see a button download but that doesn't work either.

I tried Safari, Chrome and Firefox but they all have the same problem.

please help.

 

tia.

2 replies

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Hi there, 

Welcome to Box Community and glad to help! 

What is your permission in the file? Also, is this recurring in all file types or just in PDF files? 

Meanwhile, aside from using different browsers can you also try these? 

Hope it helps! 


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Hello,

I found out it's Nordvpn that's causing the problems and that's new because it never gave any problems.

What do I or you have to change to make it work?

tia.