Skip to main content
Question

payment won't process

  • May 23, 2025
  • 1 reply
  • 13 views
C
Forum|alt.badge.img

Hello

I just received a message mentioning that my payment is outstanding, but my credit card number is accurate and there is money on the CC account. What should I do?

Thanks in advance

Best /DwV

    1 reply

    C
    Forum|alt.badge.img

    Hi David,

    Welcome to the Box Community! I'm happy to help.

    Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.

    You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".

    https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

    https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

    Best,

    Terms of ServiceAccessibility statement