payment won't process

we have the same problem. we was trying to contact by phone to solve it but we have no results. nobody answer us. can you tell us one way to contact, please?

Hi All,

Welcome to the Box Community! I'm happy to help.

Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.

You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".

https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

Best,