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Question

Payment not processing

  • May 23, 2025
  • 1 reply
  • 19 views

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We need to upgrade our account storage space, when trying to process the credit card the payment was not accepted. 

1 reply

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Hi Kathryn, 

Welcome to Box Community and glad to help! 

You may reach out to our Sales team for assistance. There are a couple of ways to get in touch with our Sales team:

  1. You can give them a call directly at 1.877.729.4269 ext. 1
  2. Submit a contact form at this page: https://www.box.com/quote/
  3. View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/

Hope it helps!