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Question

Payment failure

  • May 23, 2025
  • 1 reply
  • 51 views
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Dear madam, sir,
We received a mail that we did not pay our last bill. I have checked and indeed that ones was not charged to my credit card.
I am not sure why, as the registered credit card is still valid (I used it yesterday for other purposes).
Can you please check and try to charge USD 258.30 to my credit card.
You can of course call me or mail me
Many thanks in advance.
Joop Janssens.

    1 reply

    Forum|alt.badge.img

    Hi Joop Janssens,

    Welcome to the Box Community, I'm happy to help!

    This would be something Billing Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

    Thank you for posting!

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