i was trying upgrade my plan, i try my different credit cards, its always failed and show below information
Question
payment failed
Hi Wudi,
Welcome to the Box Community!
I understand you are having trouble upgrading your account. This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.
Kindly check your email for details and updates.
Thanks for your participation and time in the Community!
Best,
I am receiving the same error.
I double checked my payment information and tried 2 different cards with the same error.
Hi there,
Welcome to the Box Community, I'm happy to help!
I'm sorry to hear that you are receiving a similar error when upgrading your plan.
Please go ahead and send an email to billing@box.com and one of our billing representatives will reach back at you help look into this.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.