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Payment Error

  • January 24, 2026
  • 2 replies
  • 18 views

I was trying to make payment through debit card issued in Oman. But there is some error which is popping up always. Needs urgent support

 

Best answer by Rona Box

Hi ​@Suhaib

Welcome to Box Community, and glad to assist! 

 

To help review your payment and its error, please reach out to our Billing team via billing@box.com or simply submit a support case.  

 

Thanks for posting, and we hope to sort this out very soon! 

2 replies

Rona Box
  • Community Manager
  • Answer
  • January 26, 2026

Hi ​@Suhaib

Welcome to Box Community, and glad to assist! 

 

To help review your payment and its error, please reach out to our Billing team via billing@box.com or simply submit a support case.  

 

Thanks for posting, and we hope to sort this out very soon! 


  • Author
  • New Participant
  • February 7, 2026

Hi

 

My payment was through. But i want to cancel auto-renewal of my plan.

Please assist