I have noticed that I cannot take a screenshot in Windows (windows + shift + S), which copies to the clipboard, and then paste it into a note in Box Notes in Firefox. This does work in Chrome, but for some reason in Firefox the image may flash on screen for a second but disappears. Has anyone had this experience and fixed it in Firefox?
With Box removing support of the Box Notes desktop app, this will be a feature I need to troubleshoot in Firefox.
Thanks in advance.
Hi Patrick,
Welcome to the Box Community, I'm happy to help!
Can you try clearing your browser cache and disable any plugins or add-ins from your Firefox browser and see if this helps? These articles should guide you on how to do this of different browsers::
Let us know how it goes and if you have any questions!
Regards,
Hey France,
I have cleared browser cache and even full reset Firefox (clears everything, including extensions) and still I cannot paste images from the clipboard into a Box Note.
Thanks.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
