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Question

Passwords for shared links not working

  • May 22, 2025
  • 4 replies
  • 71 views
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Hello, I've been trying to password protect a file that I'm sharing via a link and I keep getting an error message. After inputting the password and pressing OK I get the following message: "There was a problem modifying/creating this shared link." Am I missing something? Wish I could attach a screenshot... Any ideas?

    4 replies

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    Hi Cathy, 

    Welcome to the Box Community and thanks for your post in the forum!
     
    This would be something our Box Support team would like to investigate with you and will require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this issue. Please check your email for details.

    Thanks for your patience!

    Best, 

    France

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    What type of members/plan would I need to be on, in order to have a password-protected link?

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    same problem  here can't even add a password while trying to share any file from my Box account, and I have the Business Plus plan... geez what's going on here...???

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    this is the message that is highlighted,,, it seemed when I started my Box account I could set a password on a file and share it... now I can't...

    THIS ISTHE MESSAGE I GET IN YELLOW ON THE DIALOG BOX

    Certain settings may not be available for this item due to permissions.

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