Hello, I'm unable to received my password reset email. It's not in my spam folder either Please assist. Thank you.
Question
Password reset not working
Hi Amy,
Welcome to Box Community and glad to help!
I've investigated our email server logs and it looks like your email address is not on our bounce or suppression list.
Once again, kindly reset your password through https://app.box.com/reset.
If the issue persist, please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.
Please make sure that your email client is not blocking emails from
- box.com
- notify.box.com
- reply.box.com
- track.box.com
You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.
Hope it works!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.