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Question

password reset for external user

  • August 19, 2025
  • 1 reply
  • 89 views
Z

our vendor forgot the password, after click the forgot password, didnt receive the email, can you help on this.

 

Thank you.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • August 19, 2025

    Hi ​@zulhelmi, 

    Welcome to Box Community, and we’d love to help with the user’s Box access! 

     

    Upon checking, it indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing case, and we’ll stay in touch. 

     

    Thanks for posting, and we hope to get this sorted out very soon! 

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