I have tried numerous times to reset my password of an account and I’m not receiving the reset email in my inbox, spam,etc.
I have commented 2x on posts, however I have not had anyone reach out to me regarding my ticket. Can you confirm someone is looking into this? Do I receive an email or should I keep coming back here to check for messages?
Hi
Welcome to Box Community, and we’ll ensure you’re correctly receiving emails from Box.
I've investigated our email server logs and your email address is not on our bounce or suppression list.
Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com and no-reply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.
Please make sure that your email client is not blocking emails from
You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications
Please reply if this issue persists and we will continue to investigate.
Thanks for posting, and we hope this gets sorted out very soon!
The issue is persisting and the email here isn’t the email, I had to create this account in order to even contact you for help!
I’ve checked all folders and have done the above. Can someone email me so I can give you the email address in question or is this private and can post here?
Hi
Let me go ahead and open a case so the Product Support team could review the affected email and suggest the necessary steps to resolve the issue.
I appreciate your time, and thanks for your continued support in the Box Community!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.