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Question

Password reset email

  • May 23, 2025
  • 1 reply
  • 121 views

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I keep trying to reset my password because it won’t let me login but the email is not sending. I have tried multiple times but I never receive the reset email.

1 reply

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Hi there, 

Welcome to Box Community and glad to assist! 

To make sure you're correctly receiving your Box email(s). Please run these basic troubleshooting steps for email notification(s).

Also, please request for another password reset link here. 

Hope it works!