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Question

password reset

  • May 23, 2025
  • 1 reply
  • 46 views
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I have two Box accounts. This one works fine without problem, but for the other one, I've tried to reset the password and have not received any emails. I've checked both junk folder and blocked senders but did not find any. 

    1 reply

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    Hi Natasha,

    Welcome to the Box Community! I'm happy to help.

    This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates. Thanks for your patience!

    Best,

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