I have this account I made and can log into it fine. However, I have another account that was created for school and I logged into it once, and then it wouldn't let me log into it anymore. I have tried password resetting but the email is not showing up in my school email anywhere.
Question
Password Reset
Hi Jayson,
Welcome to the Box Community! I'm happy to help.
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates.
Best,
Translate
Hello - I am having this same issue. I have a work email and BOX is saying I need a stronger password to access shared files. The issue is that Box says my old PW is incorrect (when i'm logged in using my work account) and BOX also does not allow me to create a new password in the settings menu. PLS HELP how do I reset my PW when BOX is saying my old PW is incorrect and will not let me create a new one...?
Translate
Hello,
I have the same problem. I had an account without username or password because i was merely invited by a colleague to check on some materials she sent.
Then I decided to buy the subscription, as my colleague wanted to integrate me in her team and box said i needed a strong password to access the files.
But I can't do it, because the system doesn't allow me to create a password (I get an error message).
Help!
Translate
Sign up
Already have an account? Login
Community access is available only with a Box Account.
Sign in with your Box AccountSign in to the Box Community
Community access is available only with a Box Account.
Sign in with your Box AccountEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.