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Password protected files won't open - although I created the password!

  • May 23, 2025
  • 1 reply
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I created account - created password - received and downloaded docs - went to open and now docs won't accept password i created to open. 

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    Hi Elizabeth, 

    Welcome to the Box Community, I'm happy to help!

    There seems to be a confusion here with the password that you create upon signing up for a Box account and the password of a document someone shared to you to access. 

    Have you carefully checked the email they sent you about the Shared document if they've provided a password on the message? If not, you would have to reach out to the person who shared you those documents for the correct password to access them.

    Thanks for posting and if you have questions, please let us know and we will help you!

    Regards, 

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