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Question

Password Protected Files

  • May 23, 2025
  • 2 replies
  • 19 views

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I can't open or download any of the files in my account as they are password protected...I have been provided with the password but it is not giving me the option to enter a password?

2 replies

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Hi there, 

Welcome to the Box Community! 

For me to check, may I please have the screenshot of what it looks like on your end? 

Looking forward in assisting you. 


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i keep sharing my links with people and it requires a password. does box not have a number to help?