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Question

password does not work

  • May 23, 2025
  • 2 replies
  • 20 views
C
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every time I login and enter my password, Box does not recognize it and I have to create a new one.  Why? how to correct this?

    2 replies

    C
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    Hi there, 

    Welcome to the Box Community! 

    For me to check, may I please have a screen recording of this instances? 

    Looking forward in assisting you.

    C
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    Hi Aira,

    Here is a screenshot attached of the issue as 'No Password Created' is displayed every time even though I have already created it multiple times using the password reset link via email ID.

    BOX3_01HNYGKPR7YG6BJHA2ZDF26JXJ.png

     

    Whenever I try to update it from this 'Create Password' link, an error is displayed as shown below in the attached screenshot.

    Kindly provide a solution ASAP. ThankYou!BOX3_01HNYGQTHPX7AKAQHSR2FPJ75E.png

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