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Hi! A client shared two folders with me, and to access Box is requiring me to update my password, however, I created my account with Google and do not have a password. Unable to change password. 


I came across an article regarding password changes but a case needs to be raised. i assume that due to my free account i dont have that option.


 


Could you please assist?

Hi Igor, 


Welcome to Box Community and glad to assist!


You can update your password through the following steps. 


  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

  2. Check your email, you will receive an email with a link to reset your password.

    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.

    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.

    • Also, check your spam folder in your email client for this email.

Hope it works!

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