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Password Change required- Google Log in

  • May 27, 2025
  • 1 reply
  • 9 views
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Hi! A client shared two folders with me, and to access Box is requiring me to update my password, however, I created my account with Google and do not have a password. Unable to change password. 

I came across an article regarding password changes but a case needs to be raised. i assume that due to my free account i dont have that option.

 

Could you please assist?

    1 reply

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    Hi Igor, 

    Welcome to Box Community and glad to assist!

    You can update your password through the following steps. 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it works!

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