Skip to main content

I was invited to collaborate on box. I made an account via sso through google. It won't let me access the collaboration due to no password. I went back into settings and created a password. It continues to say I need a stronger password in order to collaborate even though my password meets the criteria. When I attempt to reset to a new password, it says it isn't a strong password despite meeting the criteria. I cleared cookies and attempted on a new browser but got the same result.

Hi Jayme, 


Welcome to Box Community and glad to help! 


To give you an insight on what define as a “strong” password?


  • A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.

  • A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.

  • The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, upper- and lowercase letters, or special characters (i.e. $#@&!).

  • If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.

Kindly generate a new password for your Box log in. 


Thanks for posting! 

My password meets the requirements. It will not allow me to change my password to access the file. It keeps saying it needs to be a strong password but I have uppercase, lowercase, letters, numbers, and special characters and am well over the 8 character minimum. 

Hi,


Did you make a box account with google account? If so, go to https://app.box.com/account  and reset your password. I did this and it worked for me.

The link is no good...Oops! We can't seem to find the page you're looking for.  however I do appreciate somebody trying to answer this question The same question exists on probably a hundred different links and this is the only one with an attempt to answer.

Reply


Terms & ConditionsCookie settings