The box owner add one external party as external collaborator but it becomes a managed user finally.
How can we change the managed user to external collaborator?
Question
Owner add outsiders to external collaborator but become managed user
Hi Brian,
Welcome to the Box Community, I'm happy to help!
This issue will require some account specific information, and may need a ticket with Product Support. Can you please have the Admin of the Box account reach out our support team by submitting a ticket on this page: https://support.box.com/hc/en-us/requests/new and someone from the team will reach out to them to further address the issue.
Best Regards,
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