Jan. 26th: I was supposed to get a box.com for free since I signed up with bookkeeping services Complete Controller...but was instead billed $595 for 3 business licenses! Please contact me ASAP to get this amount refunded back. Thank you.
Question
Overcharged $595!
Hi Kim,
Welcome to the Box Community!
This would be something Box Billing can look into. Please go ahead and send an email to cancel@box.com and one of our support agents will reach out to you to investigate on this.
Thanks for reaching out and please let me know if you have any questions.
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Karen, my request was denied TWICE before I got emotional in an email. I’m happy to tell you that I DID then get a refund-19 days after the fact, but I got it! Good luck.
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