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Question

Outlook backup file error

  • April 1, 2026
  • 1 reply
  • 57 views

Hi,

I have two Outlook backup files that encountered errors when an attempt was made to upload them to Box. I don’t need them to go to Box and would like the error messages removed, but the only option available is to “Retry All”.

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • April 29, 2026

      Hi ​@Brandy, 

      Welcome to Box Community, and we’re glad to further assist! 

       

      For more context, we have a couple of quick questions for you: 

      • Did you take a screenshot of the exact error? If you do, please attach it in this post. 
      • Are you encountering this error via your Box for Desktop application? If yes, 
        • What is the current version of your Box application?
        • Kindly confirm the Operating System running in your machine. 

      We look forward to your reply! 

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