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Question

Outlook backup file error

  • April 1, 2026
  • 1 reply
  • 9 views

Hi,

I have two Outlook backup files that encountered errors when an attempt was made to upload them to Box. I don’t need them to go to Box and would like the error messages removed, but the only option available is to “Retry All”.

1 reply

Rona Box
  • Community Manager
  • April 29, 2026

Hi ​@Brandy

Welcome to Box Community, and we’re glad to further assist! 

 

For more context, we have a couple of quick questions for you: 

  • Did you take a screenshot of the exact error? If you do, please attach it in this post. 
  • Are you encountering this error via your Box for Desktop application? If yes, 
    • What is the current version of your Box application?
    • Kindly confirm the Operating System running in your machine. 

We look forward to your reply!