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"Out of Storage" & Failed to Sync, even with 1GB+ of Available...

  • May 23, 2025
  • 2 replies
  • 62 views
C
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Support Team,

I was checking out the article and post related to incorrect storage tallies.
https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

My issue is something along those lines. I'm upgrading my laptop and so going to sync from the new computer. I had some issues initially due to not planning the process for Box. :) Now, however, still having issues. I stored original Box sync files locally, and then clean up Box.com in my browser (deleting all folders and emptying trash.) I then dropped the initial folders back into Box, but am receiving a "Not enough storage" message." The size of the folders is less than 9GB, and I have 10GB on my account.

Are you able to help? 

Thank you!

 

Jamey

    2 replies

    C
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    Hi Jamey,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

    C
    Forum|alt.badge.img

    AJ - Thank you for this. Everything worked great afterwards.

    However, just now, for some reason, I started getting messages that Box Quota is again exceeded. However, I have about 2 GB available based on file size. Would you be able to run the script again?

    BTW, I love the Les Mis avatar! One day more! 

    jg

     

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