Hi there,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting! 

Hi there,

Got the same issue, i'm out of storage, but my folder and my trash are empty,

Could you please help me ?

Thanks

Hi there,

I have the same problem, Out of storage but my files are not more than the limit storage.

please help me. 

Thank you.