Skip to main content
Question

Out of storage

  • May 23, 2025
  • 2 replies
  • 13 views
C
Forum|alt.badge.img

I recently purchased a new Macbook Air, and in the process updated my Box Sync. 

Now, after deleting everything from Box and adding back, there is still a 2GB discrepancy between the size of my folders and what box.com is showing as used / available online. Thus, it would show I'm out of space, even though I have 2 GB available. 

 

 

    2 replies

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community! 

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

    Let me know if you have any further questions.

    Thanks!

    C
    Forum|alt.badge.img

    Aira,

    Thank you very much! I appreciate it. 

    Best,

    Jamey

    Terms of ServiceAccessibility statement