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Question

Out of Space

  • May 22, 2025
  • 2 replies
  • 17 views
C
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My box account says that I am out of space but looking at all my folders, it seems the count is inaccurate. 


I found this article, 

It says the fix is to contact Box support. When I click the link to contact support, it only gives me the community option. I assume since I am currently on a free plan, contacting support isn't included. 

Is there anything I can do? 

    2 replies

    C
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    Hi,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
    C
    Forum|alt.badge.img

    That worked! Thank you!

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